Sean guided us through the process professionally. He discussed and provided expert suggestions to our own design layout and graphic elements with genuine care. Grace searched and downloaded the exact fonts that I wanted, and adjusted the letter spacing patiently per our discussion. Sara followed things up with both emails and phone calls.
The engraving of the letters, the etching of our beloved father’s photo, the two tone frosting of the cross and the shape carving of the roses were all very beautifully done. I am particularly pleased with the attitude of Monument Direct. Sean took care of our concerns and requests during the approval process promptly and in a very collegial manner. He even personally gave our dad’s photo a finishing touch on the spot to get rid of some lines that we didn‘t like. (So make sure to check everything carefully so that all the issues, large or small, could be addressed before it is too late.)
The two gentlemen who installed my father’s headstone were equally kind, caring and professional.
My family selected Monument Direct after visiting and comparing several monument makers. We have definitely made the right choice. We will highly recommend Monument Direct.
Finally, a sincere thanks from my whole family to Sean, Sarah, Grace and the two gentlemen!